FAQ

What is the processing time for my order?

Please allow a processing time of 1-5 days before shipping. All orders are made fresh and shipped immediately to preserve freshness. 

What are the shipping options available for my orders?

All orders are made fresh and shipped via USPS Priority mail. Shipping time typically takes 1-3 days. 

How are my treats packaged for shipping?

Each product is carefully packaged to maintain its freshness and quality during transit. We utilize protective, insulating materials to prevent damage and ensure that your treats arrive fresh and intact. Ice packs are used for all treats drizzled with chocolate to prevent melting.

Can I track my order once it has been shipped?

Yes, once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival time.

What is the best way to store my treats?

To maintain the quality and freshness of your treats, it is recommended to store them in a cool, dry place. For optimal texture and flavor, consume them within 1 week. If you wish to extend their shelf life, consider refrigerating or freezing them.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 48 hours of receipt. We will work with you to resolve the issue.

Do you ship internationally?

No. Due to the nature of the product we do not ship internationally.